Available for MIRA and VEGA systems
To ensure the long-term performance and reliability of your equipment, we offer a range of warranty extensions and tailored maintenance packages. Whether you’re looking for annual check-ups, priority service, or component-specific coverage, our service plans provide peace of mind and predictable maintenance costs.
Explore our available packages and choose the one that best suits your system’s needs. If you’re unsure which option is right for you, feel free to request a personalized quotation.
LOCAL SERVICE FEES
Hourly rate: 90 EUR + VAT
Drop-off fee in the countryside: 75 EUR + VAT; In Budapest: 15 EUR + VAT
Surcharge for dispatch within 48 hours: EUR 200 (by prior arrangement)
TRAINING FEES
Request a Quotation
Interested in one of our service packages or specific maintenance solutions? Simply fill out the form below to receive a personalized quotation tailored to your system and requirements. Our team will get back to you shortly with detailed information and pricing.
SERVICE DETAILS
Available for MIRA and VEGA systems
ANNUAL MAINTENANCE PACKAGE
SEM devices must be maintained once per year. Maintenance is carried out according to the manufacturer’s maintenance procedures and is performed by a certified service engineer for the specific instrument type.
For W-cathode systems (VEGA, VEGA Compact), the maintenance visit typically takes 1 day. For field emission systems (MIRA, CLARA, MAGNA), maintenance requires approximately 2 days due to the more advanced electron source and vacuum system.
The maintenance fee includes labor costs, travel expenses, and all standard consumables required for preventive maintenance. It does not include the repair of any faults identified during the service visit or the replacement of defective parts.
For the service you must provide: isopropanol, ultrasonic cleaner
CATHODE REPLACEMENT
For field emission systems, replacement of the Schottky emitter (cathode) is recommended every 2–3 years.
The cathode replacement fee includes the cost of the cathode, labor costs, and travel expenses. The replacement procedure takes two days and cannot be combined with preventive maintenance or other service activities.
SILVER SERVICE PACKAGE
The Silver Service Package includes the basic service. It can be concluded for a period of one year and must be renewed annually.
The package includes remote service assistance, on-site service and repair of the device in unlimited numbers during the 12-month period. Refers to any malfunction resulting from its intended use. It does not include the following malfunctions:
- that result from connecting your device to the internet
- caused by users who have not participated in the official training of Tescan (it is possible to request the training for new users)
- that arise during/after connecting a device/software that was not allowed/carried out by a Tescan-trained engineer
- that result from non-compliance with the environmental requirements defined by Tescan (available on request, can be found at the end of the
brochure)
In all cases, the fault is diagnosed using a remote connection, which requires the installation of the TeamViewer software and a local Internet connection for the time of remote service.
For the service you must provide: isopropanol, ultrasonic cleaner
GOLD SERVICE PACKAGE
The GOLD service package can be concluded for a period of one year and must be renewed annually. Includes the contents of the SILVER package and one maintenance per year.
The package includes remote service assistance, on-site service and repair of the device in unlimited numbers during the 12-month period. Refers to any malfunction resulting from its intended use. It does not include the following malfunctions:
- that result from connecting your device to the internet
- caused by users who have not participated in the official training of Tescan (it is possible to request the training for new users)
- that arise during/after connecting a device/software that was not
allowed/carried out by a Tescan-trained engineer - that result from non-compliance with the environmental requirements defined by Tescan (available on request, can be found at the end of the brochure)
In all cases, the fault is diagnosed using a remote connection, which requires the installation of the TeamViewer software and a local Internet connection for the time of the remote service.
For the service you must provide: isopropanol, ultrasonic cleaner
PLATINUM SERVICE PACKAGE
The PLATINUM service package includes the GOLD service and also covers the need for consumables and wear parts. It also does not include the material cost of the defective parts and the replacement of the cathode. It can be concluded for a period of one year and must be renewed annually.
The package includes remote service assistance, on-site service and repair of the device in unlimited numbers during the 12-month period. Refers to any malfunction resulting from its intended use. It does not include the following malfunctions:
- that result from connecting your device to the internet
- caused by users who have not participated in the official training of Tescan (it is possible to request the training for new users)
- that arise during/after connecting a device/software that was not
allowed/carried out by a Tescan-trained engineer - that result from non-compliance with the environmental requirements defined by Tescan (available on request, can be found at the end of the brochure)
In all cases, the fault is diagnosed using a remote connection, which requires the installation of the TeamViewer software and a local Internet connection for the time of the remote service.
For the service you must provide: isopropanol, ultrasonic cleaner