To ensure the long-term performance and reliability of your equipment, we offer a range of warranty extensions and tailored maintenance packages. Whether you’re looking for annual check-ups, priority service, or component-specific coverage, our service plans provide peace of mind and predictable maintenance costs.
Explore our available packages and choose the one that best suits your system’s needs. If you’re unsure which option is right for you, feel free to request a personalized quotation.
LOCAL SERVICE FEES
Hourly rate: 90 EUR + VAT
Drop-off fee in the countryside: 75 EUR + VAT; In Budapest: 15 EUR + VAT
Surcharge for dispatch within 48 hours: EUR 200 (by prior arrangement)
Request a Quotation
Interested in one of our service packages or specific maintenance solutions? Simply fill out the form below to receive a personalized quotation tailored to your system and requirements. Our team will get back to you shortly with detailed information and pricing.
SERVICE DETAILS
ANNUAL MAINTENANCE PACKAGE
- Budapest location: 1.000 EUR
- Countryside: 1.300 EUR
W-cathode devices (VEGA/VEGA COMPACT) must be maintained 1x a year.
Maintenance is carried out according to the enclosed maintenance instructions and takes 1 day. Maintenance is performed by our colleague with a service engineer certificate for the given device.
The maintenance fee includes labor costs, drop-off fee, consumables, but does not include the repair of any defects and the replacement of defective parts.
For the service you must provide: isopropanol, ultrasonic cleaner
SILVER SERVICE PACKAGE
- Budapest location: 5.000 EUR
- Countryside: 6.000 EUR
The Silver Service Package includes the basic service. It can be concluded for a period of one year and must be renewed annually.
The package includes remote service assistance, on-site service and repair of the device in unlimited numbers during the 12-month period. Refers to any malfunction resulting from its intended use. It does not include the following malfunctions:
- that result from connecting your device to the internet
- caused by users who have not participated in the official training of Tescan (it is possible to request the training for new users)
- that arise during/after connecting a device/software that was not allowed/carried out by a Tescan-trained engineer
- that result from non-compliance with the environmental requirements defined by Tescan (available on request, can be found at the end of the
brochure)
In all cases, the fault is diagnosed using a remote connection, which requires the installation of the TeamViewer software and a local Internet connection for the time of remote service.
For the service you must provide: isopropanol, ultrasonic cleaner
GOLD SERVICE PACKAGE
- Budapest location: 5.500 EUR
- Countryside: 6.500 EUR
The GOLD service package can be concluded for a period of one year and must be renewed annually. Includes the contents of the SILVER package and one maintenance per year.
The package includes remote service assistance, on-site service and repair of the device in unlimited numbers during the 12-month period. Refers to any malfunction resulting from its intended use. It does not include the following malfunctions:
- that result from connecting your device to the internet
- caused by users who have not participated in the official training of Tescan (it is possible to request the training for new users)
- that arise during/after connecting a device/software that was not
allowed/carried out by a Tescan-trained engineer - that result from non-compliance with the environmental requirements defined by Tescan (available on request, can be found at the end of the brochure)
In all cases, the fault is diagnosed using a remote connection, which requires the installation of the TeamViewer software and a local Internet connection for the time of the remote service.
For the service you must provide: isopropanol, ultrasonic cleaner
PLATINUM SERVICE PACKAGE
- Budapest location: 6.500 EUR
- Countryside: 7.500 EUR
The PLATINUM service package includes the GOLD service and also covers the need for consumables and wear parts. It also does not include the material cost of the defective parts and the replacement of the cathode. It can be concluded for a period of one year and must be renewed annually.
The package includes remote service assistance, on-site service and repair of the device in unlimited numbers during the 12-month period. Refers to any malfunction resulting from its intended use. It does not include the following malfunctions:
- that result from connecting your device to the internet
- caused by users who have not participated in the official training of Tescan (it is possible to request the training for new users)
- that arise during/after connecting a device/software that was not
allowed/carried out by a Tescan-trained engineer - that result from non-compliance with the environmental requirements defined by Tescan (available on request, can be found at the end of the brochure)
In all cases, the fault is diagnosed using a remote connection, which requires the installation of the TeamViewer software and a local Internet connection for the time of the remote service.
For the service you must provide: isopropanol, ultrasonic cleaner