Keep your Renishaw Raman system performing at its best
When Raman spectroscopy plays a critical role in your research or production workflow, instrument reliability and uptime are essential. Our Renishaw Raman instrument service and maintenance plans are designed to minimise downtime, protect your investment, and ensure consistently high-quality measurement performance throughout the lifetime of your system.
Backed by Renishaw’s global network of certified engineers, these tailored service agreements provide peace of mind by keeping your instrument operational, optimised, and ready whenever you need it.
| Service element | Routine | Routine Plus | Critical | Critical Plus |
|---|---|---|---|---|
| Remote coverage | ||||
| Online (remote-access) service, support and diagnostics | 2 credits | 4 credits | Unlimited | Unlimited |
| Online new user and refresher training | 1 credit | 2 credits | 3 credits | 3 credits |
| Point release software updates | ✔ | ✔ | ✔ | ✔ |
| On-site coverage | ||||
| One scheduled visit per year | ✔ | ✔ | ✔ | ✔ |
| Unscheduled visit(s) per year | 1 | 1 | 3 | |
| On-site service – customer inventory | ✔ | ✔ | ||
| Qualification services (OQ/PQ) | ✔ | ✔ | ||
| Hardware cover | ||||
| Fast-track repair | ✔ | ✔ | ✔ | |
| Cover for all Renishaw manufactured parts (excluding lasers) | ✔ | ✔ | ✔ | |
| Cover for all Renishaw manufactured parts (including lasers) | ✔ | ✔ | ||
| Cover for all Renishaw and 3rd party manufactured parts and lasers | ✔ | |||
| Discounts | ||||
| Discount on spares and repairs | 10% | 15% | 15% | |
| Discount on additional on-site visits | 10% | 25% | 25% | |
| Target remote response time | 24h | 12h | 6h | 6h |
Remote coverage
Desktop (remote access)
Renishaw Raman instruments are ideally suited for remote-access diagnostics, service, and maintenance. Secure remote sessions allow certified engineers to monitor system performance, identify potential issues, and provide technical support without the need for an on-site visit. Regular remote checks help maintain optimal performance and can prevent problems before they impact productivity.
Online new user and refresher training
Remote coverage includes online training sessions for new and existing users. These sessions support continuity when staff changes occur and ensure that users can operate the system confidently. Training covers system start-up, basic data acquisition, and data processing functions.
Point release software updates
Under all service plans, your instrument is eligible for point-release updates of Renishaw’s WiRE™ software within the licensed version. These updates ensure software stability, compatibility, and access to incremental improvements, and can be downloaded and installed at your convenience.
On-site coverage
On-site service visits
During an on-site service visit, a certified Renishaw engineer performs comprehensive maintenance on all operational aspects of the system. This includes inspection, cleaning, calibration, and optical alignment of the Raman instrument to ensure reliable and stable performance.
Customer inventory
To maximise instrument uptime, Renishaw maintains a local inventory of critical hardware components. Where included, this service allows replacement parts to be supplied in advance, helping to return the system to full functionality as quickly as possible.
Qualification services
Formal qualification is essential in regulated laboratory and industrial environments. Selected service plans include qualification services during installation and scheduled maintenance visits, supporting compliance and long-term asset performance management.
Hardware cover
Fast-track repair
Renishaw’s global distribution and service network ensures priority handling of hardware repairs. Parts are shipped with the highest priority, while the UK service centre fast-tracks evaluation and repair processes. Replacement components are dispatched as quickly as possible to minimise downtime.
Cover for all Renishaw manufactured parts – excluding lasers
This coverage entitles you to the repair or replacement of all Renishaw-manufactured parts, excluding lasers. It includes instrument hardware, motorised and optical consumables, as well as Renishaw-supplied computers and ancillary equipment.
Cover for all Renishaw manufactured parts – including lasers
This comprehensive coverage includes the repair or replacement of all Renishaw-manufactured parts, including lasers. Coverage extends to instrument hardware, motorised and optical consumables, and Renishaw-supplied computers or ancillary equipment.
Discount on spares, repairs and on-site visits
Selected service plans offer discounted pricing on spare parts, repairs, and additional on-site service visits during the contract period. These discounts apply when extra hardware or technical support is required beyond the standard coverage.
Request a Quotation
Interested in one of our service packages or specific maintenance solutions? Simply fill out the form below to receive a personalized quotation tailored to your system and requirements. Our team will get back to you shortly with detailed information and pricing.